Privacy Policy

At YSS Commerce Inc. dba MOOV CO Logistique (“MOOV”, “we”, “our”, “us”), we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website, platforms, and logistics services across North America.

We are committed to complying with all applicable privacy laws, including:

• The Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.
• Quebec’s Law 25 governing privacy and data protection.
• Applicable U.S. state privacy laws, including the California Consumer Privacy Act (CCPA).
• Mexican privacy legislation, where relevant.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal and business information:

a. Identification & Contact Information

• Name, company name, job title, email address, phone number, billing/shipping addresses.

b. Service & Transaction Data

• Shipment details, delivery instructions, invoices, contracts, and related documentation.
• Records of quotes, booking confirmations, and account history.

c. Payment Information

• Payment card details or banking information (processed securely via third-party providers such as Stripe).

d. Website & Technical Data

• IP address, browser type, operating system, device identifiers, and access times.
• Website usage activity collected through cookies, analytics, and tracking pixels.

e. Communications

• Emails, messages, or calls you send to us for customer service, support, or inquiries.

2. How We Use Your Information

We process personal information only for legitimate business purposes, including:

• To provide logistics, freight brokerage, and transportation services.
• To communicate with you about quotes, shipments, and customer support.
• To process billing and payments.
• To analyze website usage and improve functionality, performance, and security.
• To deliver marketing communications, promotions, or service updates (only if you have consented or where permitted by law).
• To comply with legal, tax, and regulatory obligations.

3. Legal Basis for Processing

We collect and use personal information based on the following legal grounds:

• Contractual necessity: when processing is required to perform our logistics services.
• Legal obligations: when retention is required by tax, accounting, or regulatory law.
• Legitimate interests: for fraud prevention, service improvement, or business operations.
• Consent: when required for marketing communications or cookie-based tracking.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only in the following cases:

• With trusted service providers (e.g., payment processors, IT/cloud hosting, analytics providers) bound by confidentiality agreements.
• With legal or regulatory authorities, when required by law or to protect our rights.
• With your consent, if we need to involve additional third parties in a shipment.

5. International Data Transfers

Since MOOV operates throughout North America, your personal information may be transferred to and stored in Canada, the United States, or Mexico. We take steps to ensure that any cross-border data transfers are handled in compliance with applicable laws and subject to adequate safeguards.

6. Data Retention

We retain personal information only as long as necessary for:

• The purposes described in this policy.
• Contract fulfillment and ongoing service delivery.
• Legal, accounting, and regulatory requirements.

When information is no longer required, we securely delete or anonymize it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, theft, or misuse. These include:

• Encrypted transmission of data where applicable.
• Restricted access to personal information on a need-to-know basis.
• Secure cloud hosting and monitoring.

However, no system can guarantee absolute security. By using our services, you acknowledge and accept this risk.

8. Cookies and Tracking

Our website uses cookies, tracking pixels, and similar technologies to:

• Enable core site functionality.
• Monitor performance and improve user experience.
• Provide analytics through services such as Google Analytics.
• Support targeted advertising campaigns via pixels (e.g., Meta, LinkedIn).

You can disable cookies through your browser settings. Some features of the site may not function properly without cookies.

9. Your Privacy Rights

Depending on where you are located, you may have the right to:

• Access the personal information we hold about you.
• Correct or update inaccurate information.
• Request deletion of your personal information, subject to legal and contractual limits.
• Withdraw consent for marketing or cookie tracking (where applicable).
• Data portability, in certain jurisdictions.

To exercise these rights, please contact us at hello@moov-co.com.

10. Children’s Privacy

Our services are intended for business and commercial use. We do not knowingly collect personal information from children under 16. If we become aware that such information has been collected, we will delete it promptly.

11. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with a new “Effective Date.”

12. Contact Us

For any privacy-related questions or requests, please contact us at:

YSS Commerce Inc. dba MOOV CO Logistique
555 De La Commune Street West, Suite 304
Montreal, QC, Canada
Email: hello@moov-co.com